Cancellation & Refunds

Alterations, Cancellation, Termination & Refund Policy: 

(A) If you don’t attend your scheduled session, your voucher is voided and there is no refund.

(B) To rebook within 24 hours of your scheduled session, you MUST firstly contact us to advise of your intended cancellation to then revalidate your voucher at a discounted price to the original by visiting this link 
REVALIDATE whereby it will be reactivated from that time for the same length as any newly purchased flight. Once you have your revalidated voucher, please follow the instructions to place a new booking.

(C) If you fail to notify us of a cancellation, you are ineligible for the discounted Revalidate rate meaning you will have to buy a standard new voucher should you still wish to partake.

(D) Booking alterations made within 24-72 hours of a session incur a $49.00 Alteration Fee.

(E) Alterations can be done online otherwise there is a $20.00 surcharge if assisted by us via email or telephone.

(F) The Alteration Fee of either $49 or $69 (assisted), MUST be paid by cash or credit card to our staff prior to commencement on the day of your rebooked session otherwise the session will be forfeited without refund.

(G) If you fail to attend your re-scheduled session, we will email you an invoice for $49 or $69 as per the prior point. (H) In all cases, you may email us to apply on medical grounds for a free Revalidation if you can still partake, otherwise for a full refund if you cannot, however in all cases, you must supply us with a medical certificate as evidence on your part that you were unable to attend and or that you cannot do so within the next six (6) months.

(H) If any participants and or spectators exhibit what we consider to be unruly behaviour and or appear under the influence of alcohol or drugs, we may forbid access to the simulator or otherwise terminate a flight mid-session further to which no refund will apply.

(I) If unfortunately there is a system malfunction and we need to abort your simulated flight within the first half of your scheduled time with us, you have a further six (6) months to make a fresh booking for the full allotted time and whereupon, an additional 15 minutes of bonus time valued at $129 is further included to help compensate for your disappointment and inconvenience.

(J) Further to (I) above, if your flight is aborted in the last half of the allotted time, you may rebook
within the next six (6) months, again at no cost and for the entire flight however there is no bonus time.

(K) Further to (I) and (J), you will receive a free
HD Video of your re-booked flight.